Returns and Exchanges by Mail

Every item you purchase at JamesBayfield.com is 100% satisfaction guaranteed. Whether you made your purchase online, you may return or exchange it by mail. Returns information and instructions are listed below.
To make a return or exchange by mail:

1. Please include a copy of your receipt, invoice or gift packing list, or if you no longer have one of these, a letter with the following information:
   • Name
   • Member or customer number
   • Address
   • Phone number
   • E-mail address
   • When, where and by whom the purchase was made
   • Reason for the return
   • Purchase price of the item(s)
   
2. Please specify whether you would like an exchange, a repair, a refund or a bankcard credit.
   
3. Insure the package for your protection and return to:
   
4. (Via UPS):
   Returns Dept.
   172-19 Baisley Blvd
   Jamaica, NY 11434
5. You can expedite an exchange by placing a new order with your Paypal and returning the unwanted merchandise for credit.